Question 1

How long does a custom application take, and what drives the timeline?

Accepted Answer

Most custom applications take 8 to 20 weeks. The timeline is driven by process complexity, the number of integrations, data-migration scope and the speed of your internal sign-offs — not by the amount of code. We give a fixed estimate after a discovery workshop.

Question 2

How do you price — fixed, time and materials, or retainer?

Accepted Answer

All three, depending on the engagement. Where scope can be defined we quote a fixed price in Naira. For open-ended or evolving work we offer a dedicated-team or retainer model. We always quote after a free discovery workshop — never a guess over the phone.

Question 3

Do you sign NDAs, and what are your IP terms?

Accepted Answer

Yes, we sign NDAs before any sensitive discussion. Our default term is that you own the intellectual property in full on delivery — the source code, the documentation and the repository are yours.

Question 4

Can you migrate us off a legacy system without downtime?

Accepted Answer

Yes. We run the new system in parallel with the old, reconcile the data over a defined window, and cut over only once the numbers match — with a tested rollback plan in place. We have done zero-downtime migrations for institutions that could not afford a single lost record.

Question 5

What happens to our data during migration, and how do you protect it?

Accepted Answer

Data is encrypted in transit and at rest throughout. We migrate into an isolated environment, validate record-by-record against the source, and never delete the legacy data until you have signed off on the reconciliation.

Question 6

Do you deploy on-premise, or only cloud? Can you meet data-residency requirements?

Accepted Answer

Both. We deploy to cloud (AWS, Azure), to sovereign or in-country cloud, or fully on-premise on your own hardware — whichever your data-residency and procurement rules require.

Question 7

Are you NDPR-compliant? How do you handle personal data?

Accepted Answer

Yes. We design to the Nigeria Data Protection Regulation: data minimisation, purpose limitation, encryption, access logging and defined retention. We can produce a data-handling statement for your compliance team.

Question 8

What is your security testing process before release?

Accepted Answer

Every release goes through code review, automated testing, dependency scanning and OWASP-aligned checks. For sensitive systems we arrange penetration testing before go-live and provide the report.

Question 9

What does support look like after go-live, and what SLAs do you offer?

Accepted Answer

We offer tiered SLAs with defined response and resolution times, a named support contact, and scheduled maintenance windows. Support can be a fixed retainer or pay-as-you-go, and always includes the documentation to reduce your dependence on us.

Question 10

Who owns the source code and the repository?

Accepted Answer

You do, on delivery. We hand over the full source repository, deployment runbook and all documentation. There is no licence you must keep paying to keep running your own system.

Question 11

Can you work with our existing internal IT team?

Accepted Answer

Absolutely, and we prefer to. We bring your engineers into code review and architecture decisions so that capability stays in-house after we leave.

Question 12

Do you integrate with software we already run?

Accepted Answer

Yes — Sage, QuickBooks, SAP, Odoo, Moodle, Microsoft 365 and more. Where a documented API exists we integrate directly; where it does not, we build a secure adapter.

Question 13

What is a discovery workshop, what does it cost, and what do we get out of it?

Accepted Answer

It is a structured session where we map your process, identify the real bottlenecks and agree a scope. It is free. You leave with a clear problem statement and a suggested approach — whether or not you engage us.

Question 14

How do you handle scope change mid-project?

Accepted Answer

Through a documented change-request process. We assess the impact on time and cost, you approve it in writing, and only then does it enter a sprint. No surprise invoices.

Question 15

What if our staff resist the new system?

Accepted Answer

We plan for it. Change management is part of every engagement: early involvement of key users, role-based training, and a support window after launch so people are never left stranded with a tool they do not understand.

Question 16

How is training delivered — onsite, remote, or blended? Is there certification?

Accepted Answer

All three formats. We design a role-based curriculum, deliver hands-on workshops, assess competency and issue certificates. A train-the-trainer option lets you sustain onboarding internally.

Question 17

Do you build mobile apps as well as web?

Accepted Answer

Yes — native and cross-platform mobile apps using Flutter or React Native, designed to work alongside your web systems and to tolerate poor connectivity.

Question 18

Can you build an intranet that works on poor connectivity?

Accepted Answer

Yes. We design lightweight interfaces, minimise payloads and use offline-tolerant patterns so branch offices on weak links can still work.

Question 19

How do you handle payments and payment gateways for e-commerce builds?

Accepted Answer

We integrate Paystack, Flutterwave and card processors, with reconciliation and webhook handling built in so your finance team can trust the numbers.

Question 20

What is your typical team composition on an engagement?

Accepted Answer

A delivery lead, one to three engineers, a designer, a QA engineer and — where relevant — a trainer. You get a named team, not a rotating cast.

Question 21

Do you offer staff augmentation or dedicated teams?

Accepted Answer

Yes. You can engage a dedicated GASXALL team that works as an extension of your own, on a monthly basis, with clear reporting.

Question 22

What documentation do we receive at handover?

Accepted Answer

A software requirements specification, architecture document, API reference, administrator guide, user manual, deployment runbook and the source repository. Everything you need to run and extend the system.

Question 23

Do you work with organisations outside Abuja or outside Nigeria?

Accepted Answer

Yes. We are based in Abuja and work with clients across Nigeria and the wider region, delivering remotely with onsite visits at key milestones.

Question 24

What is your process for reporting progress to a steering committee?

Accepted Answer

Fortnightly demos, a written status report against an agreed plan, a risk register and a live staging environment the committee can inspect at any time.

Question 25

Can you help us write the requirements if we don’t have them yet?

Accepted Answer

That is exactly what the discovery workshop is for. We help you turn a felt problem into a documented, prioritised set of requirements before any build decision is made.

Question 26

What is the smallest engagement you take on?

Accepted Answer

A discovery workshop and a scoped proof-of-concept. We would rather start small and earn the larger engagement than oversell an untested relationship.

Question 27

How do we get started?

Accepted Answer

Book a discovery call or send us a message describing the process that is costing you time. We respond within one business day with initial thoughts and a suggested next step.

Question 28

What happens if we want to leave?

Accepted Answer

You keep everything: source code, documentation and data, exported in open formats. We provide a handover session to your team or your next vendor. No lock-in, no hostage data.

Straight answers to the questions procurement always asks.

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